Privacy Policy for Industrial Semiotics

Effective Date: April 10, 2025

1. Introduction

Industrial Semiotics, a division of Symbolscape Inc. (“we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us through our website (https://industrialsemiotics.com) and associated services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, including rights for residents of California under the California Consumer Privacy Act (“CCPA”).

2. Information We Collect

We collect the following categories of personal information:

  • Identifiers such as name, email address, company name, and phone number.
  • Internet or Other Electronic Network Activity Information, such as browser type, IP address, referring/exit pages, and date/time stamps.
  • Commercial Information, such as services you request or purchase.
  • Professional or Employment-Related Information, such as your role, team size, or organizational details, when voluntarily submitted in forms.
  • Uploaded Content, such as pitch decks, brand materials, and narrative documents.

We collect this information through:

  • Contact forms (including multi-step funnels powered by Contact Form 7 and Dynamic Text Extension).
  • Intake questionnaires and workshop registration forms.
  • Analytics tools (e.g., Matomo or similar privacy-compliant analytics solutions).

3. How We Use Your Information

We use the information we collect to:

  • Process and respond to inquiries or service requests.
  • Deliver and improve services including Brand Slices, strategy retreats, and custom engagements.
  • Send transactional and informational communications.
  • Schedule consultations and workshops.
  • Maintain internal business records.
  • Comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share your data with:

  • Vetted third-party service providers, such as Stripe for payment processing or scheduling platforms for booking calls.
  • Contracted subcontractors or consultants, strictly for fulfilling your requested services.
  • Legal authorities, if required by law or to enforce our terms.

We do not share your data with advertisers.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

6. Your Rights (California Residents)

Under the CCPA, California residents have the following rights:

  • Right to Know what personal information we collect and how we use it.
  • Right to Access specific pieces of personal information we have collected.
  • Right to Delete your personal information, subject to exceptions.
  • Right to Opt Out of the sale of personal information (we do not sell data).
  • Right to Non-Discrimination for exercising your privacy rights.

To exercise your rights, contact us at: [email protected]

7. Cookies and Tracking

We use cookies and other tracking technologies solely to enhance site performance and gather anonymized usage statistics. You may adjust your browser settings to disable cookies.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no system is completely secure. If we experience a data breach, we will notify affected individuals in accordance with applicable laws.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. We encourage you to review this page periodically.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights under applicable privacy laws, contact:

Industrial Semiotics / Symbolscape Inc.
Email: [email protected]
Phone: +1 (415) 800-2021
Location: California, United States